Support Procedures
Please browse our process and policy documents here.
activereach Kit Recycling Scheme
activereach Demonstration vs POC vs Pilot Policy
activereach chargeable incidents and work
support incident case P1 – P4 description
Support Procedures
section pages
What our customers say
I have worked with activereach as our primary LAN and wireless networking supplier for a number of years.
We recently had a site power outage that impacted the core network in our head office and the link to our main warehouse. activereach were able to supply us with replacement equipment the same day and arranged for one of their own engineers to come onsite at 4am to make sure that we did not lose a trading day in the busy run-up to our peak trading season.
Kieron Ash
Network Manager, Snow & Rock Group
Network Manager, Snow & Rock Group
Did you know?
Microsoft saw an increase in phishing by e-mail of 250% in 2018 to a high of 0.55% of all inbound email to Office365 users. Ransomware declined by 60% and malware, in general, by 37%.
Source: Microsoft Security Intelligence Report 2019
Solution: Stopping phishing attacks requires a multi-faceted solution of technical controls, awareness training, and detection methods for successful breaches - and good password and security hygeine by employees. Multi-factor authentication and/or PAM for administrators is essential.
