Support Procedures
Please browse our process and policy documents here.
activereach Kit Recycling Scheme
activereach Demonstration vs POC vs Pilot Policy
activereach chargeable incidents and work
support incident case P1 – P4 description
Support Procedures
section pages
What our customers say
We approached activereach for help after receiving unsatisfactory service and technical support from our original service provider. activereach understood what we needed and then just got on with providing it. They took the time to make sure that I understood what had been implemented and they have given excellent support subsequently.
Stephen Bath
IT Manager, Datastrip Ltd
IT Manager, Datastrip Ltd
Did you know?
In 2017, most malware was JavaScript (37%), then VBS (20%), EXE (15%), MS Office (14%), and PDF (3%)
Source: 2018 Data Breach Investigations Report 11th edition
Solution: We know what forms most malware will take. Do you really need to accept these types of files? What about fileless malware?
