Support Procedures
Please browse our process and policy documents here.
activereach Kit Recycling Scheme
activereach Demonstration vs POC vs Pilot Policy
activereach chargeable incidents and work
support incident case P1 – P4 description
Support Procedures
section pages
What our customers say
I have worked with activereach as our primary LAN and wireless networking supplier for a number of years.
We recently had a site power outage that impacted the core network in our head office and the link to our main warehouse. activereach were able to supply us with replacement equipment the same day and arranged for one of their own engineers to come onsite at 4am to make sure that we did not lose a trading day in the busy run-up to our peak trading season.
Kieron Ash
Network Manager, Snow & Rock Group
Network Manager, Snow & Rock Group
Did you know?
48% of data breaches are caused by malicious or criminal attacks.
Source: 2018 Cost of a Data Breach Study by Ponemon Institute LLC
Solution: Multi-factor authentication, identity management and a de-perimeterised approach are absolutely required to prevent data breaches.
