Support Procedures
Please browse our process and policy documents here.
activereach Kit Recycling Scheme
activereach Demonstration vs POC vs Pilot Policy
activereach chargeable incidents and work
support incident case P1 – P4 description
Support Procedures
section pages
What our customers say
As a new network manager to Fred Perry, I asked activereach to assist in our firewall migration work. They did a fantastic job of taking a previously outsourced service with no documentation and significantly improving security, working diligently and late into the evenings. At all times they kept me in the loop so that I could manage the system afterwards.
Warren Hampton
IT Manager, Fred Perry
IT Manager, Fred Perry
Did you know?
In 2017, most malware was JavaScript (37%), then VBS (20%), EXE (15%), MS Office (14%), and PDF (3%)
Source: 2018 Data Breach Investigations Report 11th edition
Solution: We know what forms most malware will take. Do you really need to accept these types of files? What about fileless malware?
