Support Procedures
Please browse our process and policy documents here.
activereach Kit Recycling Scheme
activereach Demonstration vs POC vs Pilot Policy
activereach chargeable incidents and work
support incident case P1 – P4 description
Support Procedures
section pages
What our customers say
As a premium holiday supplier, we absolutely depend on reliable and speedy communication to our clients and partners overseas. We were recommended to ask activereach about improving the bandwidth to our head office, and right from the start they showed that they cared about the level of service they provided to my company. They installed EFM and were able to reuse my existing equipment, liaising with third parties to make sure that everyone was kept in the loop.
The difference in access has been remarkable with frankly little change to my IT budget.
Brian Barton
Managing Director, The Turquoise Holiday Company
Managing Director, The Turquoise Holiday Company
Did you know?
In 2017, most malware was JavaScript (37%), then VBS (20%), EXE (15%), MS Office (14%), and PDF (3%)
Source: 2018 Data Breach Investigations Report 11th edition
Solution: We know what forms most malware will take. Do you really need to accept these types of files? What about fileless malware?
