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Technical support calendar

Technical Support calendar. Listed below are weekdays when there is a reduced technical support service for customers without extended hours service plans.

25/12/2018	Xmas Day
26/12/2018	Boxing Day
27/12/2018	Reduced support hours (10:00-16:00)
28/12/2018	Reduced support hours (10:00-16:00)
31/12/2018	Reduced support hours (10:00-16:00)
1/1/2019	New Years Day
19/4/2019	Good Friday
22/4/2019	Easter Monday
6/5/2019	Early May Bank Holiday
27/5/2019	Spring Bank Holiday
26/8/2019	Summer Bank Holiday
25/12/2019	Xmas Day
26/12/2019	Boxing Day
27/12/2019	Reduced support hours (10:00-16:00)
30/12/2019	Reduced support hours (10:00-16:00)
31/12/2019	Reduced support hours (10:00-16:00)
1/1/2020	New Years Day

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What our customers say

As an educational establishment on three sites, with both boarding and day pupils, it is essential that our IT systems provide the users with all that they need across education, marketing, finance, external visitors to the sites and Charity Services.

With such a large demand there has, over time, been inevitable conflicts and ill-feeling created. activereach have given us the support, knowledge and guidance to improve our structures and systems in order that the user has the best possible service. Significant progress has been made thanks to the team at activereach. We are not at the final solution, but a more cohesive team approach is developing.

Ian Mullins
Executive Director of Education & Operations, Licenced Trade Charity

Did you know?

Q4 of 2017 saw the largest number of DDoS attacks against the financial industry. Whilst attacks had reduced in intensity from the previous year, there was a rise in the frequency of the attacks.

Source: Akamai State of the Internet Report, Q4 2017

Solution: Our expertise in the financial services industry means we understand the special challenges of securing transactional data, electronic payments and associated networks. Our vendor-neutral approach to DDoS Mitigation means:
1. We understand your situation and requirements
2. We talk you through the solutions available to you
3. We recommend a solution we feel best fits your requirements.

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