We want to make it easy for you to get support when you need help.
If you contact your account manager, they can also pass your request to our support team internally so that you do not have to re-raise your issue to us. But obviously a request direct to the support team shortens our time to resolution.
activereach email and telephone support is available to all customers in normal UK working hours from Monday to Friday, exceptions are listed in the Technical Support Calendar (Extended hours service plans are available).
Support during COVID19
activereach support has been operating normally during the COVID19 outbreak in the UK, including through the current period of all-staff remote working in observance of advisory and now mandatory guidance from the UK government.
- From Monday 16th March we halted all on-customer-site installation work. Remote support and configuration is unaffected.
- From Monday April 6th we will be reducing the number of technical staff available to handle requests for support, to match the lower volume of requests. We do not expect this to affect the response we provide to customers. activereach customers known to be providing support to the UK or international COVID19 response are being given priority request handling by activereach technical staff.
How to Contact activereach Technical Support
UK Call: 0845 468 6068 or 0161 919 6614 (answering service)
International Call: +44 161 919 6614 (answering service)
Tweet: @activereachtech (inbound only, still in beta testing)
New Support Incident: Open a new case now
Fax: 01494 980255
Update your existing case on our support portal: (coming soon)
Web Chat: (in alpha)
Instant Message: (in alpha)