We want to make it easy for you to get support when you need help.
If you contact your account manager, they can also pass your request to our support team internally so that you do not have to re-raise your issue to us. But obviously a request direct to the support team shortens our time to resolution.
activereach email and telephone support is available to all customers in normal UK working hours from Monday to Friday, exceptions are listed in the Technical Support Calendar (Extended hours service plans are available).
How to Contact activereach Technical Support
UK Call: 0845 468 6068 or 0161 919 6614 (answering service)
International Call: +44 161 919 6614 (answering service)
Tweet: @activereachtech (inbound only, still in beta testing)
New Support Incident: Open a new case now
Fax: 01494 980255
Update your existing case on our support portal: (coming soon)
Web Chat: (in alpha)
Instant Message: (in alpha)