Our customers advise us that the support services we offer provide a clear differentiator between activereach and businesses offering similar services. Whilst resilience and performance is key to the service we provide, we understand that there is nothing more important to you than being able to get help when you encounter a problem.
We truly do understand that your network runs your business.
Network issues can result in lost productivity, lost business opportunities and in the extreme, lost customers. We provide a comprehensive selection of support packages from knowledgeable and effective telephone support available to all customers, through to specific contracts which include giving you access to engineers on site 24 x 7, hardware replacements within 2 hours or remote notification of network issues before you detect them on site.
All our support engineers hold certifications from Cisco and the other vendors we support so you can be assured our support will be relevant and precise.