Circuit Provisioning

activereach aims to make the process of Internet circuit delivery simple for our customers, with a clear process from order to completion – keeping you informed along the way.

As a guide, the provisioning of circuits typically follows a timeline as follows:

Circuit Timelines

Working Days: Internet Circuit Provisioning


With existing PSTN – 10 working days
Without – 20 working days


With existing PSTN – 20 working days
Without – 30 working days


10 working days


(subject to availability following a site survey)
10 working days

EFM circuit

45 – 90 working days

Ethernet circuit/Leased Line

30 – 90 working days

Keeping you informed

As each circuit flows through the delivery process, we will keep you informed. You can expect to see these milestones from the start of your order, right through to circuit completion:

  • Confirmation of order
  • Circuit delivery date
  • Site survey
  • Excess charges
  • Change to circuit delivery date
  • Equipment delivery
  • Installation date
  • Circuit completion

Delivering internet circuits (or other types of connectivity) can be a complex process, with multiple suppliers involved, and many cumbersome areas that can cause confusion and delay.
Rest assured, activereach has the expertise to work through the complexities, using our relationships with suppliers to ensure difficulties are overcome quickly and efficiently and bringing the service to you in a timely fashion.