Multichannel contact centre
The contact centre has become a vital component in an organisation’s customer contact strategy, tasked with delivering the best possible experience across every interaction. This means being able to adapt to the changing needs of your customers who now want to be able to communicate with you whenever and wherever they want, using their own choice of media and device. In order to be successful organisations need to embrace new technologies that will help them exceed customer expectations while improving productivity and reducing costs.
Your customers want to communicate when they want, how they want – and expect a consistent level of service across multiple contact channels. They expect organisations to support the method that they prefer to communicate in and they expect to be able to do this at a time that is convenient to them.
Activereach provides the most comprehensive suite of contact centre solutions to the market and they integrate with telephony systems from Cisco, Microsoft and Avaya.
Our solutions are used by organisations of all sizes and complexity to successfully deliver customer service excellence and operational efficiencies.
To enable you to choose the deployment option that best suits your requirements, we can provide a full range of multi-channel contact centre solutions from premise-based, through to private and public cloud deployments.
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Our Multi-channel Contact Centre solutions provide the flexibility to add or configure additional functionality as requirements and budgets change, enabling organisations to quickly change their call centre into a true multi-channel contact centre, and giving customers the choice to communicate on their own terms.
- Voice, VOIP, Video-phone Calls
- Email, SMS, Fax
- Social Media Integration, Web Chat, Co-browsing
Our solutions scale from a simple 10 user single site system to full multi-media, multi site contact centres with in excess of 500 users.
Contact Centres from Enghouse and Cisco are recognised as Challengers and Leaders in the Gartner Magic Quadrant for Contact Centres 2016