People are working differently and the places they do their work is changing. Businesses are having to embrace agile working, support virtual teams, and adapt to support a variety of devices and applications.
Our solutions enable users to effortlessly switch between mobile, desk phone, desktop or video screen using a common intuitive interface and utilise real-time presence and messaging as and when convenient.
Up to a third of value-added collaborations come from only 3% to 5% of employees.
Harvard Business Review – 2016
Customer Experience (CX)
Customers can engage with you, your products and services in numerous different ways and technology has empowered them to choose whether in-person, by phone, text, email, web chat, messenger and video amongst others. They expect all communication channels to be joined up to be truly engaged throughout their journey with you.
Companies who invest in contact centre technology and self-service platforms, integrate them with business systems and produce insightful reports are able to continuously improve the customer interactions process and in doing so retain and attract new customers.
We provide technology to help you truly engage with your customers at multiple touchpoints by empowering your employees with consistent information through each stage of your customers journey.