Venue: Online via Zoom
Date: Thursday 21st October 2021
Time: 09:00 – 10:30 BST
About the Event
In an effort to bring IT, Digital Transformation and CX leaders together and create a shared experience centred around coffee, activereach, in partnership with converse360, is hosting a Virtual Coffee Masterclass.
The Virtual Coffee Masterclass led by Stokes will be followed by a brief look at how conversational AI and customer service automation are revolutionising the modern workplace in the UK. converse360 will share insights into how customer preferences, across all demographics, are changing, and how to respond to this shift, right now:
- Channelling customers’ preferred methods of communication so you can delight with smart, personalised responses
- Game-changing approaches to human-machine-human interactions that you can implement in your business at speed
- Business benefits you can expect 3 months in, based on real-life customer deployments
This event is suitable for attendees focussed on digital transformation, customer experience, contact centre and IT strategy with an interest in enhancing their customer service automation strategy with conversational AI, mobile messaging or chat. Small and medium enterprises (up to 5,000 employees), with or without a contact centre, would especially benefit.
If you are a budding coffee connoisseur, even better!
For further details on the agenda, sponsors and speakers, please visit here
PLEASE COMPLETE THE REGISTRATION FORM TO REGISTER YOUR INTEREST. PLACES ARE LIMITED.
