Over the past couple of decades, since the birth of the web, automation of business processes has progressed at an exponential rate. Responding to public demand for services to be immediately available has been the difference between businesses thriving, or shutting down. One of the latest tools in the drive for organizations to automate and improve has been the recent impacts of machine learning techniques, known collectively (if incorrectly) as “Artificial Intelligence” or AI.more →
Leverage Your Investment in Cisco Telephony and Cisco UC – 7 Must-Have Enhancements
However you look at it, the telephony system has come further in the last 10 years than it did in the previous century. The introduction of IP telephony to the mainstream around the millennium provided the foundation for innovation to completely reinvent communications within the business.
And yet with the change from IP Telephony and Convergence to Unified Communications and Collaboration (as it is now badged) the majority of businesses are still only just realising what is possible.more →
Voice Recording And GDPR: This Call Is Being Recorded For Training Purposes – activereach
The two-year grace period for companies to react to the change in EU General Data Protection Regulations (GDPR) is nearly up. For many companies, January 2018 marks a milestone in GDPR readiness activity. The Christmas period no longer stands between the current state of the business and the May 2018 deadline.more →