However you look at it, the telephony system has come further in the last 10 years than it did in the previous century. The introduction of IP telephony to the mainstream around the millennium provided the foundation for innovation to completely reinvent communications within the business.

And yet with the change from IP Telephony and Convergence to Unified Communications and Collaboration (as it is now badged) the majority of businesses are still only just realising what is possible.

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