Trust is the cornerstone of every successful relationship, and nowhere is it more pertinent than in the relationships you have with your customers. No matter where your customers interact with you — be it online, on a mobile app, or in person — they expect you to keep their data safe.

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This month we share a blog from our Technology Partner Enghouse Systems on their 2018 Contact Centre Predictions.

How are Contact Centres going to evolve over the year? Will there be more focus on automation and self-service solutions? A change in the way we handle customer interactions?

The role of the contact centre agent will continue to evolve

We expect to see ongoing investment by businesses in self-service and automation solutions during 2018.

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