Over the past couple of decades, since the birth of the web, automation of business processes has progressed at an exponential rate. Responding to public demand for services to be immediately available has been the difference between businesses thriving, or shutting down. One of the latest tools in the drive for organizations to automate and improve has been the recent impacts of machine learning techniques, known collectively (if incorrectly) as “Artificial Intelligence” or AI.more →
However you look at it, the telephony system has come further in the last 10 years than it did in the previous century. The introduction of IP telephony to the mainstream around the millennium provided the foundation for innovation to completely reinvent communications within the business.
And yet with the change from IP Telephony and Convergence to Unified Communications and Collaboration (as it is now badged) the majority of businesses are still only just realising what is possible.more →
We have reached the limits of individuals’ productivity to the point where employees are saying they are too busy to do their jobs. Business leaders are now recognising that team performance needs to be optimised to drive productivity and growth. It is unreasonable to expect individuals to have all the expertise required to keep on top of everything and so the challenge is to broaden the collective knowledge through teamwork.more →