Blog

Workforce Stress: Are You Looking After Your IT Staff?

Mental health in the workplace is increasingly becoming recognised by CEOs and MDs across the globe, with businesses finding that happier employees means increased productivity. However, it is still a largely unaddressed issue that cannot be ignored. Stress seems to be considered normal; in his 2018 book, Jeremy Pfeffer refers to long working hours as a necessity for employees wanting to advance in their career.

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Is Artificial Intelligence The New Biggest Threat in DDoS Attacks?

Lorna Fimia

In the modern cyber threat landscape, distributed denial of service (DDoS) attacks are something witnessed all too often. They’ve been around for over 30 years now, wreaking havoc on systems and threatening every site on the Internet.

With the development of artificially intelligent technology, the frightening fact of the matter is that malicious actors will start to utilize artificial intelligence (AI) more and therefore DDoS attacks will become harder to defend against.

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Will AI Take Over My Job?

Max Pritchard

Over the past couple of decades, since the birth of the web, automation of business processes has progressed at an exponential rate. Responding to public demand for services to be immediately available has been the difference between businesses thriving, or shutting down. One of the latest tools in the drive for organizations to automate and improve has been the recent impacts of machine learning techniques, known collectively (if incorrectly) as “Artificial Intelligence” or AI.

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Artificial Intelligence in the Contact Centre – A Webinar Not To Be Missed!

Oliver Sears

On Thursday 10th May, activereach hosted a webinar alongside its technology partner, Enghouse Interactive. The hot topic being discussed was how artificial intelligence (AI) and virtual assistants are being used to enrich the customer experience and their developing role within Contact Centres. It’s a topic that I feel really passionate about!

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