Data breaches have far-reaching consequences, causing financial losses and long-lasting reputational damage. Despite increasing worldwide spending on IT security products and services, breaches and malicious attacks continue to grow.  As organizations try to recover from effects of the COVID-19 pandemic, these breaches are dramatically impacting the bottom line.

A recent report published by IBM Security, Cost of A Data Breach Report 2020, revealed that worldwide, the cost of a data breach is going up.

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The dizzying speeds of development in today’s technologies create more opportunities for cybercriminals than ever before.  Each year we are seeing more and more challenges in the fight against cybercrime.  With so many potential targets in the IT environment: on-premise networks, cloud, mobile, and IoT devices, there are many areas that could provide a vulnerability for a cybercriminal to take advantage of.

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This month we are sharing a blog from our partner eSentire that takes a look at how artificial intelligence and machine learning can help you deal with data security.

Tap AI and ML to scan security and threat logs as part of a two-pronged approach to security and threat detection

We’re now in a machine-scale world, where the scale, complexity and dynamism of data exceeds human capacity to keep up with it.

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Mental health in the workplace is increasingly becoming recognised by CEOs and MDs across the globe, with businesses finding that happier employees means increased productivity. However, it is still a largely unaddressed issue that cannot be ignored. Stress seems to be considered normal; in his 2018 book, Jeremy Pfeffer refers to long working hours as a necessity for employees wanting to advance in their career.

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In the modern cyber threat landscape, distributed denial of service (DDoS) attacks are something witnessed all too often. They’ve been around for over 30 years now, wreaking havoc on systems and threatening every site on the Internet.

With the development of artificially intelligent technology, the frightening fact of the matter is that malicious actors will start to utilize artificial intelligence (AI) more and therefore DDoS attacks will become harder to defend against.

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Over the past couple of decades, since the birth of the web, automation of business processes has progressed at an exponential rate. Responding to public demand for services to be immediately available has been the difference between businesses thriving, or shutting down. One of the latest tools in the drive for organizations to automate and improve has been the recent impacts of machine learning techniques, known collectively (if incorrectly) as “Artificial Intelligence” or AI.

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On Thursday 10th May, activereach hosted a webinar alongside its technology partner, Enghouse Interactive. The hot topic being discussed was how artificial intelligence (AI) and virtual assistants are being used to enrich the customer experience and their developing role within Contact Centres. It’s a topic that I feel really passionate about!

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