This month we share a blog from our Technology Partner Enghouse Systems on their 2018 Contact Centre Predictions.

How are Contact Centres going to evolve over the year? Will there be more focus on automation and self-service solutions? A change in the way we handle customer interactions?

The role of the contact centre agent will continue to evolve

We expect to see ongoing investment by businesses in self-service and automation solutions during 2018.

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What will happen in cyberspace in 2018? How will technology impact the real world over the next year? To kick off 2018, we are sharing a cybersecurity predictions blog from technology partner Radware.

2016 was the Year of DDoS. 2017 was the Year of Ransom. Can we assess leading indicators of new attack techniques and motivations to predict what 2018 will bring?

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