When we hear the term ‘Endpoint Security’ we often think of making sure your organization is protected from malicious actors and cyberattacks attacking via an endpoint. This involves making sure that all the access points into an organization’s critical systems and physical devices are protected from unauthorized access to prevent damage to the rest of the network.more →
1999 marked the first recorded case of a distributed-denial-of-service (DDoS) attack. A small set of computers which were infected with malware attacked, and took offline, the entire network of the University of Minnesota. Fast forward 20 years and DDoS attacks have evolved into a much larger and more significant security threat to today’s organisations.more →
On my way home from visiting a customer last week, I was thinking about a question that he had raised. He asked me “What is the best way to prepare for a DDoS attack?”
A DDoS attack is a special type of Denial of Service attack. Malicious traffic is generated from a multitude of sources and orchestrated from one central point.more →
Bots are everywhere and they need to be managed!
In this blog I am going to explore what Bot Management is, the benefits of having a bot management solution as well as provide a comparison between some of the top bot management products in the market for 2019.more →
Technology, social media and business transactions over the internet are key for the success of most organizations in terms of conducting day-to-day business and reaching out to prospective customers. As well as facilitating business they also serve as gateways to cyberattacks. Regardless of who launches them, these attacks can cause huge reputational and monetary damage.more →
On Thursday 10th May, activereach hosted a webinar alongside its technology partner, Enghouse Interactive. The hot topic being discussed was how artificial intelligence (AI) and virtual assistants are being used to enrich the customer experience and their developing role within Contact Centres. It’s a topic that I feel really passionate about!more →