Bots are everywhere and they need to be managed!
In this blog I am going to explore what Bot Management is, the benefits of having a bot management solution as well as provide a comparison between some of the top bot management products in the market for 2019.more →
Technology, social media and business transactions over the internet are key for the success of most organizations in terms of conducting day-to-day business and reaching out to prospective customers. As well as facilitating business they also serve as gateways to cyberattacks. Regardless of who launches them, these attacks can cause huge reputational and monetary damage.more →
On Thursday 10th May, activereach hosted a webinar alongside its technology partner, Enghouse Interactive. The hot topic being discussed was how artificial intelligence (AI) and virtual assistants are being used to enrich the customer experience and their developing role within Contact Centres. It’s a topic that I feel really passionate about!more →