Blog

The activereach blog offers education and inspiration in #security, #collaboration and #connectivity. Our aim is to share vital knowledge with business professionals across all functions – so that they can understand the impact of emerging technology trends and gain insight into how these could be adopted in their organisations.

All content is our own, created by our salesteam, support engineers, tech consultants, and directors. We also pick the best of our technology partners’ blogs, re-published with their kind permission. Opinions expressed are the authors’ own. Comments gratefully received at marketing@activereach.net.

Blog

Stand-alone Web Application Firewalls are not enough!

This month we are publishing a blog from cloud security partner, Zenedge. Here, we explore the evolution of the security threat landscape, from threat actors improving their hacking techniques to the increasingly daunting task of protecting public-facing web applications and API endpoints. Not only do organizations need to get to grips with reality and understand they are under attack nearly 100 percent of the time, they must also come to terms with the fact that their current approach to defending their applications and APIs is woefully deficient.

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Teamwork and Collaboration: It’s Time for Business Leaders to Embrace Change (Part 2)

Richard Brown

In part 1 of this blog series, I introduced the concept of unleashing the potential of teams. Working collectively on a task can boost performance significantly. And as teams become more distributed in the modern workforce, collaboration is the number one factor that companies need to implement.

In this article, I explore some of the collaboration products and technologies available and discuss what businesses are doing to drive change.

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Leverage Your Investment in Cisco Telephony and Cisco UC – 7 Must-Have Enhancements

Richard Brown

However you look at it, the telephony system has come further in the last 10 years than it did in the previous century. The introduction of IP telephony to the mainstream around the millennium provided the foundation for innovation to completely reinvent communications within the business.

And yet with the change from IP Telephony and Convergence to Unified Communications and Collaboration (as it is now badged) the majority of businesses are still only just realising what is possible.

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2018 Contact Centre Predictions: It’s All About the Customer

This month we share a blog from our Technology Partner Enghouse Systems on their 2018 Contact Centre Predictions.

How are Contact Centres going to evolve over the year? Will there be more focus on automation and self-service solutions? A change in the way we handle customer interactions?

Contact Centre Predictions 2018

The role of the contact centre agent will continue to evolve

We expect to see ongoing investment by businesses in self-service and automation solutions during 2018.

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Teamwork and Collaboration: It’s Time for Business Leaders to Embrace Change (Part 1)

Richard Brown

We have reached the limits of individuals’ productivity to the point where employees are saying they are too busy to do their jobs. Business leaders are now recognising that team performance needs to be optimised to drive productivity and growth. It is unreasonable to expect individuals to have all the expertise required to keep on top of everything and so the challenge is to broaden the collective knowledge through teamwork.

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GDPR: Top 10 Technologies To Aid Compliance (Part 5 of 5)

Max Pritchard

In Part 1 of this GDPR blog series, we looked at the PII threat landscape and the legal & financial consequences of technology failure. In Part 2, we highlighted the major provisions in the GDPR for technological measures to protect data. In Part 3, we examined some of the guiding principles to be considered in relation to the technological impact of the GDPR within an organization.

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2018 Cybersecurity Predictions – Big Bad Attacks on Automation

What will happen in cyberspace in 2018? How will technology impact the real world over the next year? To kick off 2018, we are sharing a cybersecurity predictions blog from technology partner Radware.

2016 was the Year of DDoS. 2017 was the Year of Ransom. Can we assess leading indicators of new attack techniques and motivations to predict what 2018 will bring?

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