Blog

The activereach blog offers education and inspiration in #security, #collaboration and #connectivity. Our aim is to share vital knowledge with business professionals across all functions – so that they can understand the impact of emerging technology trends and gain insight into how these could be adopted in their organisations.

All content is our own, created by our salesteam, support engineers, tech consultants, and directors. We also pick the best of our technology partners’ blogs, re-published with their kind permission. Opinions expressed are the authors’ own. Comments gratefully received at marketing@activereach.net.

Blog

Artificial Intelligence in the Contact Centre – A Webinar Not To Be Missed!

Oliver Sears

On Thursday 10th May, activereach hosted a webinar alongside its technology partner, Enghouse Interactive. The hot topic being discussed was how artificial intelligence (AI) and virtual assistants are being used to enrich the customer experience and their developing role within Contact Centres. It’s a topic that I feel really passionate about!

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How To Achieve GDPR Compliance in the Cloud – Across AWS, Microsoft Azure and Google Cloud

The world’s top three cloud services providers, Amazon Web Services, Microsoft Azure and Google Cloud (GCP) have all announced compliance with GDPR. But imagine a world where you can view all your geo-located online instances and protected assets across multiple public cloud platforms – all within a single user-friendly portal.

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Stand-alone Web Application Firewalls are not enough!

This month we are publishing a blog from cloud security partner, Zenedge. Here, we explore the evolution of the security threat landscape, from threat actors improving their hacking techniques to the increasingly daunting task of protecting public-facing web applications and API endpoints. Not only do organizations need to get to grips with reality and understand they are under attack nearly 100 percent of the time, they must also come to terms with the fact that their current approach to defending their applications and APIs is woefully deficient.

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Teamwork and Collaboration: It’s Time for Business Leaders to Embrace Change (Part 2)

Richard Brown

In part 1 of this blog series, I introduced the concept of unleashing the potential of teams. Working collectively on a task can boost performance significantly. And as teams become more distributed in the modern workforce, collaboration is the number one factor that companies need to implement.

In this article, I explore some of the collaboration products and technologies available and discuss what businesses are doing to drive change.

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Leverage Your Investment in Cisco Telephony and Cisco UC – 7 Must-Have Enhancements

Richard Brown

However you look at it, the telephony system has come further in the last 10 years than it did in the previous century. The introduction of IP telephony to the mainstream around the millennium provided the foundation for innovation to completely reinvent communications within the business.

And yet with the change from IP Telephony and Convergence to Unified Communications and Collaboration (as it is now badged) the majority of businesses are still only just realising what is possible.

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