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Shaping up for AI: How to introduce Chatbots, Virtual Assistants and Intelligent Technologies to the Contact Centre and beyond
New: Free In-Depth Webinar
Thurs, May 10, 2018 10:30 AM – 11:30 AM BST
Hosted by activereach and Contact Centre specialists Enghouse Interactive.
This webinar will help Customer Service, Contact Centre, Telephony &
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DDoS, or Distributed Denial of Service, creates a risk for businesses that conduct any transactions using public Internet services. The severity of the risk will, of course, depend on how much that business relies on its online systems for revenue. If the risk is sufficiently large, then budget is usually set aside for mitigation.
more →This month we are publishing a blog from cloud security partner, Zenedge. Here, we explore the evolution of the security threat landscape, from threat actors improving their hacking techniques to the increasingly daunting task of protecting public-facing web applications and API endpoints. Not only do organizations need to get to grips with reality and understand they are under attack nearly 100 percent of the time, they must also come to terms with the fact that their current approach to defending their applications and APIs is woefully deficient.
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In part 1 of this blog series, I introduced the concept of unleashing the potential of teams. Working collectively on a task can boost performance significantly. And as teams become more distributed in the modern workforce, collaboration is the number one factor that companies need to implement.
In this article, I explore some of the collaboration products and technologies available and discuss what businesses are doing to drive change.
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However you look at it, the telephony system has come further in the last 10 years than it did in the previous century. The introduction of IP telephony to the mainstream around the millennium provided the foundation for innovation to completely reinvent communications within the business.
And yet with the change from IP Telephony and Convergence to Unified Communications and Collaboration (as it is now badged) the majority of businesses are still only just realising what is possible.
more →This month we share a blog from our Technology Partner Enghouse Systems on their 2018 Contact Centre Predictions.
How are Contact Centres going to evolve over the year? Will there be more focus on automation and self-service solutions? A change in the way we handle customer interactions?
The role of the contact centre agent will continue to evolve
We expect to see ongoing investment by businesses in self-service and automation solutions during 2018.
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We have reached the limits of individuals’ productivity to the point where employees are saying they are too busy to do their jobs. Business leaders are now recognising that team performance needs to be optimised to drive productivity and growth. It is unreasonable to expect individuals to have all the expertise required to keep on top of everything and so the challenge is to broaden the collective knowledge through teamwork.
more →Demonstrating GDPR Compliance: Technologies and Tools To Get You There Faster
New: Free In-Depth GDPR Webinar
Weds, Feb 28, 2018 12:00 PM – 12:45 PM GMT
Demonstrating compliance with the new General Data Protection Regulation (GDPR), hosted by activereach and information security management experts, ISMS.online.
This webinar will help IT, security and privacy professionals understand the information security management tools, network testing technologies and monitoring systems required to fast-track &
more →We were very pleased to use activereach and would not hesitate to use them again. Their implementation of a VPN solution required an understanding of our existing network, remote configuration of our equipment and the creation of a secure VPN.
Their technical understanding of our requirements allowed the work to be done efficiently and on schedule. This meant that we could concentrate on our own core business; secure in the knowledge that the VPN was correctly setup.
21% of attacks during Q2 2015 were greater than 1Gbps in size
Source: Arbor Networks, Q2 2015 global DDoS attack data
Solution: Mitigating volumetric DDoS attacks in the cloud, before they hit your network connection is increasingly vital for customers that use Internet connections of 1Gbps or under.
