Agenda at a glance
| A VIRTUAL COFFEE MASTERCLASS | |
|---|---|
| 9:00 | Welcome Mike Revell, Managing Director, activereach |
| 9:10 | Virtual Coffee Masterclass* • The Story of Coffee From Bean To Cup • Finest Coffee Tasting "Cupping" Experience • Barista-Led Coffee Brewing Demonstration Michael Palliser, Master Roaster, Stokes Coffee |
| 9:40 | Converse360: The Future of AI is Now • Findings from the latest research on customer service automation and UK customer trends • Building a business case for conversational AI and which platforms and channels to invest in • Assist-Me Sneak Peek Technology Showcase Richard Brown, Director, converse360 |
| 10:05 | Live Q&A Opportunity to quiz the hosts and engage in discussion with customers and peers |
| 10:30 | Event Closes Enjoy the rest of your coffee-powered day |
*Participation in the coffee experience is entirely optional, but we promise you won’t be disappointed!
