Agenda at a glance


Mike Revell, Managing Director, activereach
9:10Virtual Coffee Masterclass*

• The Story of Coffee From Bean To Cup

• Finest Coffee Tasting "Cupping" Experience

• Barista-Led Coffee Brewing Demonstration

Michael Palliser, Master Roaster, Stokes Coffee
9:40Converse360: The Future of AI is Now

• Findings from the latest research on customer service automation and UK customer trends

• Building a business case for conversational AI and which platforms and channels to invest in

Assist-Me Sneak Peek Technology Showcase

Richard Brown, Director, converse360
10:05Live Q&A

Opportunity to quiz the hosts and engage in discussion with customers and peers
10:30Event Closes

Enjoy the rest of your coffee-powered day

*Participation in the coffee experience is entirely optional, but we promise you won’t be disappointed!