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Enghouse Interactive

Company

Enghouse Interactive is a global leader in providing solutions that deliver differentiated customer experience and maximize the value of every customer interaction. Through its extensive network of reseller partners,  Enghouse helps thousands of organizations of all sizes, industries and complexity across the world to improve their service, productivity and operational efficiency.

Enghouse Interactive’s integrated suite of solutions includes omnichannel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places Enghouse Interactive in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Enghouse Interactive contact centres work with Cisco, Microsoft, Avaya and NEC.

Enghouse Interactive solutions scale from a single site call reception console to multi-tenanted, multimedia contact centers with users in excess of 10,000.  The company has more than 1 million agent seats handling over 1 billion interactions through its systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.

Enghouse Interactive’s Cloud Contact Center solution was the first true cloud-based contact center option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.

Andtek, Arc, CosmoCom, Datapulse, IAT Smartdial, IT Sonix, Safeharbor, Syntellect, Telrex, Trio, and Zeacom are trademarks of Enghouse Interactive.

Solutions

Enghouse Interactive’s comprehensive portfolio of interaction management solutions spans Omni-Channel Call Centers, Computer Telephony Integration (CTI), Self-Service Interactive Voice Response (IVR), Knowledge Management, Operator Consoles, Call Recording and Quality Monitoring, Media Voice Services, and Outbound Dialers. These solutions support any telephony environment and flexible deployment options, on-premise or in the Cloud.

  • Multi-Channel Contact Centre – Available as both on-premise and cloud-based deployments, our inbound and outbound Contact Center Solutions offer comprehensive features that cover all areas of operations, making customer service easy for the agent and appearing effortless and consistent to the customer.
  • Reception and Call Handling – Our Reception and Call Handling Solutions enable receptionists and attendants to quickly, professionally and efficiently manage and dispatch interactions to the correct person, department, location or company.
  • Self-Service – A significant number of customer requests are for simple issues such as password resets, bill payment or directory assistance. Nearly all of these requests are self-service interactions that can be handled without the need for live assistance.
  • Quality – Businesses worldwide rely on quality and control solutions to ensure high-quality customer service, resolve customer disputes, achieve regulatory compliance, accelerate employee training and increase workplace productivity and security.
  • Integration – We provide a number of integration tools including CTI, IP phone applications, database and directory integration, click-2-dial and IVR development and testing tool kits.

Vendor Certifications

activereach is an Enghouse Interactive authorised partner.

Request a Demo/Trial

To request a trial or demo on Enghouse Interactive Contact Centre and Customer Experience solutions please complete our Demo Request form.

Further Information

Please visit our solutions pages on Customer Experience for further information.


What our customers say

We approached activereach for help after receiving unsatisfactory service and technical support from our original service provider. activereach understood what we needed and then just got on with providing it. They took the time to make sure that I understood what had been implemented and they have given excellent support subsequently.

Stephen Bath
IT Manager, Datastrip Ltd

Did you know?

59% of organisations will suffer a negative impact from an email attack this year

Source: Mimecast Report – The State of Email Security 2018

Solution: Cybersecurity training and anti-phishing systems can help toughen up your "human firewall".

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