Enghouse Interactive is a global leader in providing solutions that deliver differentiated customer experience and maximize the value of every customer interaction. Through its extensive network of reseller partners, Enghouse helps thousands of organizations of all sizes, industries and complexity across the world to improve their service, productivity and operational efficiency.
Enghouse Interactive’s integrated suite of solutions includes omnichannel contact center, self-service, attendant operator consoles and workforce optimization. This wide portfolio places Enghouse Interactive in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based to private, public or community cloud and even hybrid requirements. Enghouse Interactive contact centres work with Cisco, Microsoft, Avaya and NEC.
Enghouse Interactive solutions scale from a single site call reception console to multi-tenanted, multimedia contact centers with users in excess of 10,000. The company has more than 1 million agent seats handling over 1 billion interactions through its systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.
Enghouse Interactive’s Cloud Contact Center solution was the first true cloud-based contact center option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.
Andtek, Arc, CosmoCom, Datapulse, IAT Smartdial, IT Sonix, Safeharbor, Syntellect, Telrex, Trio, and Zeacom are trademarks of Enghouse Interactive.
Enghouse Interactive’s comprehensive portfolio of interaction management solutions spans Omni-Channel Call Centers, Computer Telephony Integration (CTI), Self-Service Interactive Voice Response (IVR), Knowledge Management, Operator Consoles, Call Recording and Quality Monitoring, Media Voice Services, and Outbound Dialers. These solutions support any telephony environment and flexible deployment options, on-premise or in the Cloud.
activereach is an Enghouse Interactive authorised partner.
To request a trial or demo on Enghouse Interactive Contact Centre and Customer Experience solutions please complete our Demo Request form.
Please visit our solutions pages on Customer Experience for further information.
I have worked with activereach as our primary LAN and wireless networking supplier for a number of years.
We recently had a site power outage that impacted the core network in our head office and the link to our main warehouse. activereach were able to supply us with replacement equipment the same day and arranged for one of their own engineers to come onsite at 4am to make sure that we did not lose a trading day in the busy run-up to our peak trading season.
The total number of known software vulnerabilities published is now over 140,000. 30% of these were reported in the last three years and the rate is increasing.
Source: IBM X-Force Threat Intelligence Index 2019
Solution: Larger organisations lacking visibility of Internet-connected devices, and the vulnerabilities that those might have, may benefit from activereach's IP Discovery services, which can map a company's digital skin and provide real-time visibility of it as it changes.